Privacy Policy

Mtoni River Lodge respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard the data you share with us when visiting our website, making an inquiry, or booking a stay.

We may collect the following personal information:

• Name
• Email address
• Phone number
• Booking information (dates, room preferences, number of guests)
• Inquiry details submitted through forms
• Website usage data through analytics tools

Information may be used to:

• Process reservations and manage your stay
• Respond to inquiries and provide guest support
• Improve guest services and lodge operations
• Improve website performance and user experience
• Communicate booking-related information and updates

The website uses analytics technologies, including Google Analytics, to understand website usage and improve visitor experience.

Cookies may be used to:

• Analyze traffic and user behaviour
• Improve website functionality
• Enhance user experience

Information may be processed through trusted third-party providers including:

• Booking and reservation systems
• Payment providers
• Analytics services
• Email communication platforms

We only share the minimum information necessary and require all third-party providers to maintain appropriate data protection standards.

Mtoni River Lodge implements reasonable technical and organisational measures to protect personal information from unauthorised access, misuse, alteration, or disclosure. Access to guest data is limited to authorised personnel who require it to perform their duties.

Guests may request access to, correction of, or deletion of their personal information by contacting Mtoni River Lodge directly. We will respond to all reasonable requests in accordance with applicable data protection laws.

For privacy-related inquiries, or to exercise your data rights, please contact us:

• Email: reservations@mtoniriverlodge.com
• Phone: +255 752 441 443